Cancel, restore or change your subscription

Cancel where you subscribed: in the App Store or Google Play if you bought it on your phone, or with "Manage subscription" in your web Profile if you bought it on the web. You keep Premium until the end of the period you paid for.

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Steps

  1. In the app, open "Profile" (the person icon on your list of circles).
  2. Under "Subscription", tap "Manage". This opens the subscription page of the store where you subscribed.
  3. Cancel or change your plan there.
  4. If your subscription is not shown, tap "Restore purchases" under "Account" in Profile.

Cancel from your phone settings

  • iPhone: Settings, tap your name, then Subscriptions.
  • Android: Google Play Store, Payments & subscriptions, then Subscriptions.

If you subscribed on the web

Go to my.circlecare.app, open "Profile" and choose "Manage subscription". If you subscribed on your phone, the website tells you to cancel in the App Store or Google Play instead.

Restore purchases

Use "Restore purchases" when you get a new phone, reinstall the app, or Premium does not show up. Sign in to the same CircleCare account first. The app tells you if no purchases were found. A subscription bought on the web is linked to your account and does not need restoring.

After you cancel

You keep Premium until the end of the period you already paid for. After that, nothing is deleted. Extra caregivers become view-only, and if you own more than one circle you choose one to keep with free access. Subscribe again at any time to get everything back. See What is free and what Premium adds.

Good to know

  • There are no contracts or cancellation fees. You can cancel during a free trial.
  • Deleting your account does not cancel a subscription. Cancel it first. See Delete your account.
  • If your Premium has ended or a payment did not go through, Profile shows "Manage existing subscription" so you can still reach the store page.

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